We want you to LOVE your product. If you are not happy with it, you can return for store credit in the form of an e-gift card within 14 days of the delivery date. Gift cards do not expire. Refunds to original form of payment will not be given. Please read further for information on eligible returns/exchanges: 

  • In the event you need to make a return/exchange please have your order number and shipping zipcode in hand and visit our
    • If you paid the $1.98 return shipping coverage, your return will be free. If not, no worries! Still use the return portal and you will have the option to purchase your return label there

      Eligible exchanges need to be postmarked by 14 days of delivery confirmation and meet the criteria below:

      • ITEMS SHOULD BE FREE OF MARKS, MAKEUP, PERFUMES, STRONG ODORS, DEODORANT, AND ANIMAL HAIR. ITEMS CANNOT BE WORN OR WASHED. 
      • Items showing signs of wear and/or damage will be returned to the customer and no store credit will be issued.
      • Swim hygienic lining MUST be on swim bottoms.
      • Shoes must be returned in original box. The original box MUST NOT be used for packaging. Proper shipping packaging should be used, failure to do so will result in a $10 restocking fee.  They cannot be worn and need to be free of marks, stains and soles in unworn condition.  
      • All body care is final sale.
      • All panties from intimates collection are final sale. No exceptions.
      • All socks are final sale. 
      • All original tags must be attached.
      • ALL SALE ITEMS ENDING IN .99, JEWELRY, FACE MASKS, HATS ARE FINAL SALE. NO EXCEPTIONS. 
      • ALL FLASH SALES, WAREHOUSE SALES, GRAB BAGS, BOGO SALES ARE FINAL SALE AND NOT ELIGIBLE TO RETURN/EXCHANGE.
      • ALL DOORBUSTERS ARE FINAL SALE.
      • Giveaway items are considered sale items and are final sale. No returns/exchanges.
      • Holiday pajamas are not eligible for return after December 24th. No exceptions.


      PLEASE DO NOT ATTEMPT TO RETURN MERCHANDISE IF IT DOES NOT MEET THE ABOVE CRITERIA. IT WILL BE RETURNED TO YOU AT YOUR COST WITHOUT NOTICE.

      • All eligible returns/exchanges will be processed in 4-5 business days of receipt and an email will be sent containing your store credit in the form of a Livy&Kate Gift Card. We do not issue refunds to the original form of payment
      • Packages marked return to sender, are treated as returns and will be given store credit OR will be subject to re-shipment fees. We do not issue refunds to the original form of payment.

      In the case an item is received defective or damaged, please email cs@livyandkateclothing.com within 72 hours of receipt of the order with pictures of the item/s and a brief description of the problem. Items claimed as defective/damaged/wrong CANNOT be worn and need to be claimed as such within 72 hours of Delivery confirmation on package.  We will issue you a USPS First Class label for the item. After 5 days, Livy&Kate can no longer be held responsible. 

      • Livy&Kate Clothing is not responsible for lost or stolen packages. It is strongly recommended keeping your tracking number for packages returned to us.
        • Frequent returns from orders purchased with store credit will be subject to a $5 fee. If you need help with sizing please reach out to us before placing an order.