We want you to LOVE your product. If you are not happy with it, you can return for store credit in the form of an e-gift card within 14 days of the delivery date. Gift cards do not expire. Refunds to original form of payment will not be given. Please read further for information on eligible returns/exchanges:
- In the event you need to make a return/exchange please contact email@example.com to obtain the shipping address as well as to make sure the item/s you are wanting to return/exchange are eligible for a return/exchange. Failure to contact Livy&Kate PRIOR to sending your items back will not be processed. Please include order # and packing slip to ensure a quick return process.
- Livy&Kate is not responsible for any shipping charges that may occur from a return.
Eligible exchanges need to be postmarked back to us by 14 days of delivery confirmation and meet the criteria below:
- ITEMS SHOULD BE FREE OF MARKS, MAKEUP, PERFUMES, STRONG ODORS, DEODORANT, AND ANIMAL HAIR. ITEMS CANNOT BE WORN OR WASHED.
- Items showing signs of wear and/or damage will be returned to the customer and no store credit will be issued.
- Swim hygienic lining MUST be on swim bottoms.
- Shoes must be returned in original box. The original box MUST NOT be used for packaging. Proper shipping packaging should be used, failure to do so will result in a $10 restocking fee. They cannot be worn and need to be free of marks, stains and soles in unworn condition.
- All original tags must be attached .
- ALL SALE ITEMS ENDING IN .99, JEWELRY, FACE MASKS, HATS ARE FINAL SALE. NO EXCEPTIONS.
- ALL FLASH SALES, WAREHOUSE SALES, BOGO SALES, SALES WITH COUPON CODES 25% OFF AND ABOVE ARE CONSIDERED SALE ITEMS, MAKING THEM FINAL SALE AND NOT ELIGIBLE TO RETURN/EXCHANGE.
- ALL DOORBUSTERS ARE FINAL SALE.
PLEASE DO NOT ATTEMPT TO RETURN MERCHANDISE IF IT DOES NOT MEET THE ABOVE CRITERIA. IT WILL BE RETURNED TO YOU AT YOUR COST WITHOUT NOTICE.
- All eligible returns/exchanges will be processed in 4-5 business days of receipt and an email will be sent containing your store credit in the form of a Livy&Kate Gift Card. We do not issue refunds to the original form of payment
In the case an item is received defective or damaged, please email firstname.lastname@example.org within 72 hours of receipt of the order with pictures of the item/s and a brief description of the problem. Items claimed as defective/damaged/wrong CANNOT be worn and need to be claimed as such within 72 hours of Delivery confirmation on package. We will issue you a USPS First Class label for the item. After 5 days, Livy&Kate can no longer be held responsible.
- Livy&Kate Clothing is not responsible for lost or stolen packages. It is strongly recommended keeping your tracking number for packages returned to us.
- Frequent returns from orders purchased with store credit will be subject to a $5 fee. If you need help with sizing please reach out to us before placing an order.
Orders placed on or after December 1st 2021 are eligible for return until January 7th 2022. Items need to meet above criteria to be eligible and will need to be postmarked by January 7th 2022.
**Holiday Pajamas are not eligible for return after December 25th. If you need help with sizing please reach out to email@example.com or send us a message on social media as they will not be eligible for return after December 25th. No exceptions.