Braided Mule Heel
Features
- Slide style heel
- Double straps
- Recycled material
Size + Fit
- True to size
Thank you for shopping with Livy&Kate! We are located in Utah USA and ship nationwide and internationally.
**Please note, we process and ship orders very quickly. Once an order has been placed we are unable to cancel or make changes to orders.
All orders are processed within 48-72 business hours of the order being placed, and will be shipped on the next business day. Processing times are in addition to shipping times. Please contact Livy&Kate at cs@livyandkateclothing.com if you need an item by a certain date before placing your order. We will help you choose the option that will get to you in the time needed.
See shipping options below:
Standard shipping is shipped via USPS and typically takes 5-7 business days for delivery after an order has been processed.
Priority USPS - Typically takes 3-5 business days for delivery after an order has been processed (depends on your location) Please note that USPS priority is not a guaranteed 2-3 day delivery.
UPS Ground - Typically takes 3-5 business days for delivery after an order has been processed (depends on your location it can vary +/- a few days) Please note that UPS ground is not a guaranteed 2-3 day delivery.
UPS 3 Day Select - Guaranteed 3 business day delivery after order has been processed. Does not include weekends.
UPS 2nd Day Air - Guaranteed 2 business day delivery after order has been processed. Does not include weekends.
UPS Next Day Air - Guaranteed business next day delivery after order has been processed. Does not include weekends and Saturday delivery. Please note if you place your order on Thursday, it will be shipped Friday and delivered Monday.
**Please be aware Priority Mail Express is a 1-2 business day delivery service AFTER processing times. It is not an overnight delivery service. With USPS having labor shortages, we recommend purchasing UPS overnight or 2nd day air.
Estimated dates for Standard Shipping, Priority USPS and UPS ground at checkout are estimations and do not include processing times.
Livy&Kate is not responsible for lost or stolen packages.
Discounts cannot be added to orders once an order has been placed. Please make sure you enter the code before checking out as we cannot make adjustments to orders.
Shipping is not refundable.
*ATTENTION CANADIAN CUSTOMERS*
Due to the Canada Post strike, there may be delays with shipping to Canada, especially to P.O. Boxes and rural areas. We recommend shipping via UPS or DHL Worldwide Express to hopefully avoid any delays due to the strike, as well as not shipping to a P.O. Box.
Please be aware DHL e-commerce normally transfers to Canada Post at the border though it is trying to work with other third party carriers for the e-commerce option.
FREQUENTLY ASKED QUESTIONS
When will my order ship?
All orders are processed within 48-72 business hours of the order being placed, and will be shipped on the next business day. Processing times are in addition to shipping times. Please contact Livy&Kate at livyandkatecs@gmail.com if you need an item by a certain date before placing your order. We will help you choose the option that will get to you in the time needed.
See shipping options below:
Standard shipping is shipped via USPS and typically takes 5-7 business days for delivery after an order has been processed.
Priority USPS - Typically takes 3-5 days for delivery after an order has been processed (depends on your location) Please note that USPS priority is not a guaranteed 2-3 day delivery.
UPS Ground - Typically takes 3-5 days for delivery after an order has been processed (depends on your location) Please note that UPS ground is not a guaranteed 2-3 day delivery.
UPS 3 Day Select - Guaranteed 3 day delivery after order has been processed. Does not include weekends.
UPS 2nd Day Air - Guaranteed 2 day delivery after order has been processed. Does not include weekends.
UPS Next Day Air - Guaranteed next day delivery after order has been processed. Does not include weekends and Saturday delivery. Please note if you place your order on Thursday, it will be shipped Friday and delivered Monday.
**Please be aware Priority Mail Express is a 1-2 day delivery service AFTER processing times. It is not an overnight delivery service. With USPS having labor shortages, we recommend purchasing UPS overnight or 2nd day air.
Estimated dates for Standard Shipping, Priority USPS and UPS ground at checkout are estimations and do not include processing times.
What size should I get?
All products have item specific size recommendations. Please review size & fit guide as well as any applicable charts.
Here are some helpful clarifications to the size and fit guide:
- True to size: this is stated when the items fit true to size based on the size recommendations (Small 0-4, Medium 4-8 etc)
- If you are in between sizes you can generally size up or size down based on how you want an item to fit. If you would like it to fit more fitted size down, more loos size up. Ex: you are a size 8 you can size down to a medium if you want it more fitted or size up to a large if you would like more of a loose fit.
- When an item is an "oversized fit" please note you can size down if you want it less oversized.
**All of our bodies are beautifully different. While we try and provide accurate sizing recommendations and information, online ordering can be tricky. If you need help choosing a size, please feel free to reach our via social media @livyandkateclothing or customer service at livyandkatecs@gmail.com
What is Redo?
Redo is basically return insurance. In the event you need to make a return or exchange eligible items, shipping back to us is covered by the purchase of Redo*. Redo is completely optional to purchase. (Only available in the US).
Don’t want Redo? That’s ok! You can still make a return/exchange, just simply remove it from your cart.
Please note, by removing Redo you will be responsible for return shipping in the event of a return/exchange.
*Items ending in .99 are final sale and excluded.
See our returns/exchanges page for more information.
